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Chapter 5 — Troubleshooting and Maintaining the SR61T

38 SR61T Tethered Scanner User’s Guide

Troubleshooting the SR61T

If you have problems using the SR61T, use this chapter to find a

possible solution.

Calling Product Support

To talk to an Intermec Product Support representative:

• In the U.S.A. and Canada, call 1-800-755-5505

• Outside the U.S.A. and Canada, contact your local Intermec

representative. For help, go to www.intermec.com > About Us >

Before you call Intermec Product Support, make sure you have the

following information:

• SR61T firmware version

• SR61T decode version

• SR61T sub-system version

To get the firmware version, decode version, and sub-system version

1 Run an application that can accept bar code information from the

SR61T:

• If you are using a USB Keyboard HID or keyboard wedge

interface, use Microsoft® Notepad.

• If you are using an RS-232 or USB Virtual Com interface, use

the EasySet ISCP Terminal window. For help, see the EasySet

software.

2 Scan one of these bar codes:

Get firmware version

Get decode version

1 2 ... 45 46 47 48 49 50 51 52 53 54 55 ... 69 70

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Intermec SR61T2D Guía de usuario Pagina 50