Intermec CK3B Manual de usuario descargar pdf (Pagina 78)

Chapter 4 — Troubleshooting and Maintaining the CK3

66 CK3 Mobile Computer User’s Manual

Calling Product Support

If you cannot find the answer to your problem in “Troubleshooting

Your CK3” on page 67, you can visit the Intermec technical

knowledge base (Knowledge Central) at intermec.custhelp.com to

review technical information or to request technical support. If you

still need help after visiting Knowledge Central, you may need to call

Product Support.

To talk to an Intermec Product Support representative, call

1-800-755-5505.

Before you call Intermec Product Support, make sure you have the

following information ready:

• Serial number

• Configuration number

• Operating system version

• SmartSystems Platform Bundle (SSPB) version

• If you are using security, know the type (Funk or Microsoft) and

the full set of parameters

• Power management settings

• If you are using Intermec Terminal Emulation (ITE), know the

version and protocol

• If you are not using ITE, know the language your custom

application was written in and the tools you used to create it

You can find most of the information listed above in Intermec

Settings. Consult your application developer for information on your

custom application.

To find your configuration number

• Look at the CN field of the configuration label on the back of your

CK3.

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Intermec CK3B Manual de usuario Pagina 78