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Chapter 8 — Troubleshoot and Maintain the Computer
70 Series Mobile Computer User Manual 119
Troubleshoot Your Mobile Computer
Use the troubleshooting tables in this section to fix problems with the
Wi-Fi connection, 802.1x security, the imager, or general problems
with operating the mobile computer.
If you send the computer in for service, it is your responsibility to save
the computer data and configuration. Intermec is responsible only for
ensuring that the hardware matches the original configuration when
repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Problems with the Wi-Fi Connection
Problem Solution
When you turn on the computer after it
was suspended for a while (10 to 15
minutes or longer), it can no longer
send or receive messages over the
network.
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect network,
turn off the “Keep Alive” message from host to maintain
the TCP session while the computer is suspended.
The computer is connected to the
network and you move to a new site to
collect data. Your computer now shows
you are not connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect with
the network.
The computer appears to be connected
to the network, but you cannot
establish a terminal emulation session
with the host computer.
There may be a problem with the host computer, or with
the connection between the access point and the host
computer. Check with the network administrator to
make sure the host is running and allowing users to log
in to the system.
The computer appears to be connected
to the network, but the host computer
is not receiving any information from
the 70 Series computer.
There may be a problem with the connection between the
access point and the host computer. Check with the
network administrator or use your access point user’s
manual.
- 70 Series 1
- Document Change Record 3
- Contents 5
- Before You Begin 11
- Related Documents 12
- Who Should Read This Manual 12
- About the Computer Features 15
- CN70 Front View 16
- CN70 Back View 17
- CK70 and CK71 Front View 17
- What’s New in This Release 18
- About the Status LEDs 20
- Status LED Descriptions 21
- 70 Series Accessories 22
- About Language Provisioning 24
- About the Battery 25
- Change the Battery 26
- 5 Remove the battery 27
- About Battery Status 28
- Battery status LED 29
- About the Keypad 30
- CN70 QWERTY Keypad 31
- CN70 Numeric Keypad 31
- CN70e QWERTY Numeric Keypad 32
- CN70e Numeric Keypad 33
- CK70 Large Alpha Keypad 34
- CK70 Alphanumeric Keypad 35
- CK71 Numeric Function Keypad 36
- CK71 Alphanumeric Keypad 37
- About the Power Button 40
- Adjust the Volume 42
- About the Imager 43
- Read Bar Codes 44
- Read RFID Tags 46
- Insert a MicroSD Card 47
- How to Transfer Files 52
- Applications 53
- About the User Interface 54
- Interact with the Screen 55
- Title Bar Status Icons 56
- Align the Screen 59
- About Intermec Applications 60
- Scanner” on page 124 61
- About eMDI 62
- About Features Demo 62
- About Image Capture 62
- About Intermec Browser 63
- About Intermec HTML5 Browser 63
- About Intermec Launcher 64
- About SmartSystems 64
- About Intermec RFID Demo 65
- Use the Phone 67
- About the Phone 68
- Activate the UMTS Phone 69
- Activate the CDMA Phone 70
- Start the Activation Wizard 71
- Turn the Phone On and Off 72
- About Network Carriers 72
- Switch Network Carriers 73
- Add the WWAN Connection 74
- About the Network Connection 75
- Make a Phone Call 75
- Make an Emergency Phone Call 75
- Chapter 3 — Use the Phone 76
- Use the Camera 77
- About the Color Camera 78
- About the Camera Settings 79
- Configure the Camera 81
- Take a Picture 82
- Record a Video 83
- Chapter 4 — Use the Camera 84
- Chapter 5 — Use GPS 86
- Configure the Computer 89
- How to Configure the Computer 90
- Start Intermec Settings 91
- Navigate in Intermec Settings 96
- SmartSystems 99
- About Network Communications 100
- Connect to a Tethered Scanner 106
- Create an ISP Connection 107
- About Wireless Security 109
- Select Microsoft Security 115
- Microsoft 116
- Load a Certificate 120
- Manage the Computer 123
- Intermec SmartSystems Console 124
- Develop RFID Applications 126
- Package Your Application 126
- Choose a Target Location 126
- Update the System Software 128
- About the Intermec Dashboard 132
- Troubleshoot 802.1x Security 134
- Check 802.11 Network Status 135
- Troubleshoot RFID Problems 140
- Call Product Support 141
- Reset the Computer 142
- Reset button 143
- Clean Boot the Computer 144
- Clean the Computer 145
- CK71 Physical Dimensions 148
- Environmental Specifications 148
- Operating System 150
- Hardware 150
- Touch Screen Specifications 151
- Standard Communications 151
- Wireless LAN 152
- Regulatory Approvals 152
- Bar Code Symbologies 152
- Imager Reading Distances 153
- Distance 156
- 0.76 mm/30 mils 158
- 1.4 mm/55 mils 158
- 2.5 mm/100 mils 158
- Field of View/Resolution 161
- Default Configuration 162
- Communications Settings 165
- Ethernet Adapter Settings 166
- Bluetooth Settings 166
- WWAN Radio Settings 166
- Serial Port Switch 166
- Device Settings 167
- Sound Settings 168
- GPS Settings 169
- Device Monitor Settings 170
- Virtual Wedge Settings 171
- RFID Settings 172
- RFID Settings (Continued) 173
- Keypads and Keystrokes 175
- Standard Characters 176
- CN70 Characters and Functions 179
- CN70e Keypads and Keystrokes 181
- CK70 Keypads and Keystrokes 185
- CK70 Characters and Functions 188
- CK70 Function Keys 191
- CK71 Keypads and Keystrokes 192
- Ctrl y Y 195
- Ctrl b 2 196
- CK71 Function Keys 197
- Radio Configuration Bar Codes 202
- 2D Configuration Bar Codes 203
- 1D Configuration Bar Codes 203
- xi, xii 216
- *935-038-007* 218
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