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Troubleshooting
7-9
7
Modem Connection Problems
You may encounter the following problems when using a modem. Additional
troubleshooting information is available in the Connections online help on the Pocket
PC and in the ActiveSync online help on the desktop computer.
Can’t Dial Out
•
Remove your Pocket PC from the cradle. You cannot connect using a modem if
your Pocket PC has an active connection with the desktop computer.
•
Verify that the modem is firmly seated and connected to your Pocket PC and the
telephone jack.
•
Make sure the telephone line is analog. (Analog telephone lines transmit data in
analog instead of digital form. Your home telephone line is most likely analog,
while office telephone lines are often digital.)
•
If you create a modem connection for an external modem, select
Hayes
Compatible on COM1
as your modem. If you are using a modem card, select the
modem card as your modem.
•
To use an external modem, you need to use a NULL modem cable and appropriate
adapters to connect the external modem to your Pocket PC.
•
Make sure the modem is waiting for a dial tone. Tap
and then
Settings
.
On the
Connections
tab, tap
Modem
. Tap your connection and tap
Next
twice. Make sure
Wait for dial tone before dialing
is selected.
•
For international calls, allow more time for the call to go through. Tap
and then
Settings
.
On the
Connections
tab, tap
Modem
. Tap your connection and tap
Next
twice. Clear
Cancel the call if not connected within
or increase the number of
seconds allowed. For information on dialing patterns, see Connections Help on the
Pocket PC.
Can Dial Out but Cannot Make a Proper Connection
•
Make sure the network to which you are trying to connect supports the Point-to-
Point Protocol (PPP). Your Internet service provider or network administrator can
verify this.
•
Verify that the location is correct. Tap
and then
Settings
. On the
Connections
tab, tap
Modem
. On the
Dialing
tab, make sure that
Location
reflects your current
location. Tap
Dialing Patterns
to make sure the correct sequence of numbers is
being dialed. For information on dialing patterns, see Connections Help on the
Pocket PC.
- Model 70 Pocket PC 1
- Contents 3
- Microsoft Pocket Outlook 4
- Before You Begin 9
- Warnings, Cautions, and Notes 10
- About This Manual 11
- Other Intermec Manuals 11
- Learning About the Pocket PC 13
- Pocket PC Description 15
- Front Panel View 16
- Back Panel View 17
- Left Edge View 18
- Top Edge View 19
- About the Batteries 20
- Charging the Batteries 21
- Monitoring the Batteries 22
- Managing the Batteries 23
- Power Saving Mode Screen 24
- M70PPG005.eps 26
- Using the Stylus 27
- Where to Find Information 28
- Using the Pocket PC 29
- Opening the Today Screen 31
- Opening Programs 32
- Tap to show Start menu 34
- Tap to see additional 34
- Tap to customize your 34
- Pocket PC 34
- Using Pop-up Menus 35
- Using the Input Panel 36
- Typing With the Soft Keyboard 37
- Writing on the Screen 38
- Drawing on the Screen 40
- Recording a Message 41
- Using Compact Flash Cards 43
- Backing Up and Restoring Data 44
- CF Backup Screen 45
- Customizing Your Pocket PC 47
- Setting a Password 48
- Adding or Removing Programs 48
- Customizing the Start Menu 50
- Setting Notifications 50
- Setting Volume 51
- Adjusting the Backlight 52
- Using Your Desktop 53
- Using Calendar 59
- Entering Appointments 60
- Creating Meeting Requests 61
- Using Contacts 62
- Creating Contacts 63
- Tap to edit the contact 64
- Tap to enter or edit notes 64
- Using Tasks 65
- Creating Tasks 66
- Using Notes 68
- Using Inbox 69
- Inbox Screen 71
- Creating Mobile Favorites 77
- About Channels 79
- Refresh button 80
- Favorites button 80
- Home button 80
- Tap the mobile favorite 81
- Tap to add or delete a 81
- Pocket Word 85
- Typing Mode 86
- Writing Mode 87
- Drawing Mode 87
- Recording Mode 87
- Pocket Excel 88
- Expenses 90
- Tap to select a date 92
- View expenses broken 92
- View total expenses 92
- Printing a List of Records 93
- View a list of records for 94
- Tap to save as a text file 94
- Tap to select the date 94
- Microsoft Money 95
- Viewing the Account Register 96
- Entering Transactions 97
- Companion Programs 101
- What is Packaged Content? 102
- Using the Playlist Manager 102
- Microsoft Reader 103
- Reading a Book 104
- Using Reader Features 105
- Getting Connected 107
- Connecting the Pocket PC 109
- Connecting to a Network 113
- Ending a Connection 115
- Get Help on Connecting 116
- Troubleshooting 117
- Resetting the Pocket PC 119
- Shorten Auto-Suspend Time 120
- Managing Memory 121
- Adjusting Program Memory 122
- Fixing Screen Problems 123
- Fixing Connection Problems 124
- Modem Connection Problems 125
- Network Connection Problems 126
- Specifications 129
- Using Character Recognizer 130
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