Intermec 741 (Windows Mobile 5.0) Manual de usuario Pagina 92
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Chapter 5 — Troubleshooting and Maintaining the Computer
82 741 and 751 Color Mobile Computers (Windows Mobile 5.0) User’s Manual
Problems With Wireless Connectivity
Problem Solution
When you turn on the computer
after it was suspended for a while
(10-15 minutes or longer), it can
no longer send or receive messages
over the network.
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect
network, turn off the “Keep Alive” message from host
to maintain the TCP session while the computer is
suspended.
The Network Connection icon is
in the toolbar, but you cannot
establish a terminal emulation
session with the host computer.
There may be a problem with the host computer,
with the connection between the Intermec
Application Server and the host computer, or with
the connection between the access point and the host
computer. Check with network administrator to
make sure the host is running and allowing users to
login to the system.
The Network Connection icon is
in the toolbar, but the host
computer is not receiving any data
from the 751.
In a UDP Plus network, there may be a problem with
the connection between the Intermec Application
Server and the host computer. Check with network
administrator or see the user’s manual for the
Intermec Application Server.
In a TCP/IP network, there may be a problem with
the connection between the access point and the host
computer. Check with network administrator or use
your access point user’s manual.
Problems While Configuring 802.1x Security
Problem Solution
The 751 indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the 751 IP address, host IP address,
subnet mask, default router are configured for
network.
The 751 does not appear to be
authenticating and a network
connection icon does not appear on
the toolbar.
The 751 may not be communicating with the
access point. Make sure the 751 network name
matches the access point network name (SSID).
802.1x security network may not be active. Make
sure the server software is properly loaded and
configured on the server PC. See server software
documentation for help.
A network connection icon appears
in the toolbar, but then disappears.
The 751 may not be communicating with the
intended access point. Make sure the 751 network
name matches the access point network name.
Default network name is “INTERMEC.”
Access point may not be communicating with
server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The 751 does not save WEP key values when
changing the SSID. Reenter the WEP key value
after changing the SSID and save your changes.
You should now be able to connect to the different
access points.
- User’s Manual 1
- Contents 3
- Who Should Read This Manual 8
- Related Documents 8
- Patent Information 9
- Before You Begin 10
- Using the Computer 11
- Using the Battery 12
- Retaining slot 13
- Thumb screws 13
- Removing the Battery 14
- Battery compartment latch 15
- Battery compartment 15
- Battery pack 15
- Locating the Speaker 16
- Locating the Microphone 16
- Adjusting the Beeper Volume 17
- Using the Keypad 19
- Entering Key Sequences 20
- Using the Green Plane Keys 21
- Using the Alpha Plane Keys 22
- Using the Touch Screen 23
- Using the Stylus 24
- Understanding the LEDs 25
- Scanning Bar Codes 26
- *123456* 27
- Installing a Storage Card 29
- Short end of pull tab 30
- Keypad facing down 30
- Removing the SD Card 31
- Understanding Windows 33
- Mobile 5.0 33
- Learning the Basic Skills 35
- Windows Mobile Navigation Bar 36
- Windows Mobile Command Bar 36
- Using Pop-Up Menus 37
- Entering Information 37
- Using Block Recognizer 38
- Writing on the Screen 39
- Notifications 40
- Customizing the Computer 42
- Using Microsoft ActiveSync 43
- Configuring the Computer 47
- Encryption Terminology 58
- Validate Server Certificate 61
- Loading a Certificate 74
- Disabling Security 75
- Developing and Installing 77
- Applications 77
- Installing Applications 78
- Upgrading the System Software 85
- Storage Media Access Door 86
- Reset button 86
- Troubleshooting and 89
- Maintaining the Computer 89
- Calling Product Support 90
- Troubleshooting Your Computer 91
- Resetting Your Computer 94
- Cold Booting the Computer 95
- Clean Booting the Computer 95
- Specifications 97
- Regulator Approvals 99
- Standard Communications 99
- Bar Code Symbologies 99
- Scanner Reading Distances 100
- Accessories 103
- Appendix A — Specifications 104
- *935-009-001* 114
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