Intermec CK31 Manual de usuario Pagina 139

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Chapter 5 — Troubleshooting and Maintaining the CK31
122 CK31 Handheld Computer User’s Manual
Problems While Scanning Bar Codes (continued)
Problem Solution
The scanner does not read the bar
code labels quickly, or the scanning
beam seems to be faint or obscured.
The scanner window may be dirty. Clean the
window with a solution of ammonia and water.
Wipe dry. Do not allow abrasive material to touch
the window.
You scan a valid bar code label to
enter data for your application. The
data decoded by the scan module
does not match the data encoded in
the bar code label.
Try these possible solutions in order:
The computer may have decoded the bar code
label in a symbology other than the label’s
actual symbology. Try scanning the bar code
label again. Make sure you scan the entire label.
To operate the computer quickly and
efficiently, you should enable only the bar code
symbologies that you are going to scan.
You receive an error when changing
the scanner model with a serial
adapter attached.
Try these steps in order:
1 Check to make sure the serial adapter is
attached to the CK31.
2 Disconnect and then reconnect the serial
adapter to the CK31. The green Good Read
light flashes to indicate that the software is
auto-detecting the adapter and loading the
software.
3 Warm boot the CK31.
You receive a message reading
“Scanner Communication Failure”
when trying to connect a 1551E or
1553 decoded scanner.
Try these possible solutions in order:
Make sure that you are using the correct cable
(P/N 3-606034-xx).
Try enabling the scanner port. Go to Data
Collection > Dock Tethered Scanner >
Enable scanner port.
Try upgrading the scanner firmware.
Select ASCII as the scanner model.
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