Intermec CN3e Manual de usuario Pagina 98

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Chapter 4 — Troubleshooting and Maintaining the CN3
86 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0
Calling Product Support
If you cannot find the answer to your problem in the
Troubleshooting the CN3 section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have the
following information ready:
Configuration number
Operating system version
SmartSystems Platform Bundle (SSPB) version
If you are using security, know the type (Funk or Microsoft) and
the full set of parameters
Power management settings
If you are using terminal emulation (TE), know the version and
protocol
If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
To find your configuration number
Look at the label on the back of the computer.
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