Intermec CK31 Manual de usuario descargar pdf (Pagina 135)

Chapter 5 — Troubleshooting and Maintaining the CK31

118 CK31 Handheld Computer User’s Manual

Problems While Configuring Security (continued)

Problem Solution

You receive a message saying “The

server certificate has expired or

your system date is incorrect”

after you cold boot the CK31.

The correct date and time on the CK31 are not always

saved through a cold boot. You need to re-enter the date

and time, and then save your changes.

The CK31 indicates that it is not

authenticated.

Make sure that:

• the User Name and Password on your CK31 match

the user name and password on your authentication

server. You may need to re-enter the password on both

your CK31 and authentication server.

• on your authentication server, the user and group are

allowed and the group policy is allowed to log in to

the server. For help, see the documentation that

shipped with your authentication server software.

• the IP address and secret key for your access point

must match the IP address and secret key on your

authentication server. You may need to re-enter the IP

address and secret key on both your access point and

authentication server.

• your authentication server is active and can

communicate with your access point. You can use the

PING utility to determine communications by

selecting Start > Programs > Intermec Diagnostics >

System > Ping Utility.

• the authentication server software is running on the

server PC.

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Intermec CK31 Manual de usuario Pagina 135