
Chapter 6 — Troubleshooting and Maintaining the CK30
130 CK30 Handheld Computer User’s Manual
Problems While Configuring Security (continued)
Problem Solution
The CK30 does not appear to be
authenticating and a network
connection icon does not appear
on the taskbar.
• The CK30 may not be communicating with your
access point. Make sure the network name on the
CK30 is the same as the network name (SSID) of the
access point that you are trying to communicate
with. The default network name is “INTERMEC.”
• The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
A network connection icon
appears in the taskbar, but it
disappears.
• The CK30 may not be communicating with the
access point that you want it to communicate with.
Make sure that the network name on the CK30 is
the same as the network name of the access point
that you are trying to communicate with. The
default network name is “INTERMEC.”
• The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
• Make sure your authentication server is active and
that it can communicate with your access point. You
can use the PING utility to determine
communications. Go to Diagnostics > System
Diagnostics > Ping Utility.
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
Make sure that you are using the correct static WEP
key. Sometimes you can see the strong signal strength
and security enabled icon ( ) even though you have
the WEP key set incorrectly.
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