Intermec CN2B Manual de usuario descargar pdf (Pagina 243)

Appendix B — Troubleshooting the CN2B Computer

CN2B Mobile Computer User’s Manual 225

Sending the CN2B Computer to Intermec for Service

If you send the CN2B Computer in for service, it is your responsibility to

save the computer data and configuration. Intermec is responsible only for

ensuring that the keypad and other hardware features match the original

configuration when repairing or replacing your computer.

For help understanding your warranty and finding help, see “Global Ser-

vices and Support” on page xv.

You may be asked for the version of the operating system running on your

CN2B Computer. For help finding this information, see

“Software Build

Version” on page 12.

The scanner will not read the bar

code label.

Make sure you aim the scanner beam so it crosses the entire bar code label in one

pass.

The angle you are scanning the bar code label may not be working well, or you

may be scanning the label “straight on.” Try scanning the bar code label again,

but vary the scanning angle.

The bar code label print quality may be poor or unreadable. To check the quality

of the bar code label, try scanning a bar code label that you know will scan. Com-

pare the two bar code labels to see if the bar code quality is too low. You may

need to replace the label that you cannot scan.

Make sure the bar code symbology you are scanning is enabled. Use Intermec

Settings to check the symbologies. If your bar code symbology is disabled, enable

it and then try scanning the bar code label again.

Note: If you restored the CN2B Computer to factory default settings, some of the sym-

bologies may be disabled. Make sure that the application you are running on the com-

puter is expecting input from a bar code. You may need to use the input panel to enter

this information instead of scanning it.

The scanner does not read the bar

code labels quickly, or the scan

ning beam seems faint or

obscured.

The scanner window may be dirty. Clean the window with a solution of ammo-

nia and water. Wipe dry. Do not allow abrasive material to touch the window.

You scan a valid bar code label to

enter data for your application.

The data decoded by the CN2B

Computer does not match the

data encoded in the bar code

label.

The computer may have decoded the bar code label in a symbology other than

the label’s actual symbology. Try scanning the bar code label again. Make sure

you scan the entire label.

To operate the computer quickly and efficiently, you should only enable the bar

code symbologies that you are going to scan.

Problems While Scanning Bar Codes (continued)

Problem Solution

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