Intermec CN30 Manual de usuario descargar pdf (Pagina 176)

Chapter 4 — Maintaining the CN30 Computer

164 CN30 Mobile Computer User’s Manual

Problems While Configuring 802.1x Security

If you have trouble configuring the computer for 802.1x security, check

these problems and possible solutions.

Problems While Configuring 802.1x Security

Problem Solution

The CN30 Computer indicates that it is authenticated,

but it does not communicate with the host.

Make sure that the CN30 IP address, host IP address,

subnet mask, and default router are properly configured

for your network.

Note: Do not perform a cold-boot on the CN30 Com-

puter. Doing so resets the time and date. You must also

update the time and date for the Certificate of Authority.

The CN30 Computer does not appear to be authenticat-

ing and a network connection icon does not appear on

the status bar.

The CN30 Computer may not be communicating with

your access point. Make sure the network name on the

CN30 Computer is the same as the network name (SSID)

of the access point with which you are trying to commu-

nicate. The default network name is “INTERMEC.”

The 802.1x security network may not be active. Make

sure that the server software is properly loaded and con-

figured on the server PC. For help, see the documentation

that shipped with your server software.

A network connection icon appears in the status bar, but

then disappears.

The CN30 Computer may not be communicating with

the access point that you want it to communicate with.

Make sure that the network name on the CN30 Com-

puter is the same as the network name of the access point

with which you are trying to communicate. The default

network name is “INTERMEC.”

The access point with which you are trying to communi-

cate may not be communicating with the server. Make

sure your access point is turned on, properly configured,

and has 802.1x security enabled.

The CN30 Computer indicates that it is not authenti-

cated.

Make sure that:

• The Users Name and Password parameters on your

CN30 Computer match the user name and password

on your authentication server. You may need to reenter

the password on both your CN30 Computer and the

authentication server.

• On your authentication server, the user and group are

allowed and the group policy is allowed to log into the

server. For help, see the documentation that shipped

with your authentication server software.

• The IP address and secret key for your access point

must match the IP address and secret key on your

authentication server. You may need to reenter the IP

address and secret key on both your access point and

authentication server.

• The authentication server software is running on the

server PC.

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