
Chapter 5 — Troubleshoot the Printer
PM43 and PM43c Mid-Range Printer User Manual 81
The RFID module is installed in
the printer, but “RFID” does not
appear in the menu.
The printer is not communicating
properly with the RFID hardware. For
help, contact your local Intermec
representative.
None of the RFID commands
work.
RFID is disabled. Enable RFID from the
web page or the Main Menu. Go
toSettings (Main Menu) or Configure
tab (web page) > System Settings >
Manage I/O.
Printing on regular media (not
RFID) is slow and halted in
between labels.
RFID is enabled. Disable RFID from the
web page or the Main Menu.
I am using an application to write
to RFID tags and the printer is
printing “VOID” labels.
• The printer may not recognize the
RFID media type. Restart the printer
or run the media or RFID calibration
wizard.
• You may need to modify the
TAGADJUST parameter.
• You may need to adjust the output
power (field strength) to the antenna.
I receive this message “No RFID
tag found.”
• Make sure you are using RFID media.
• You may need to modify the
TAGADJUST parameter.
• The tag may be broken. Try printing
on a different label.
When I send a TAGREAD or
TAGWRITE command, I get this
error message: “Tag format
error.”
The TAGFORMAT defined for the
operation determines the number of
required parameters. You may need to
modify the TAGFORMAT. For help, see
the
Intermec Fingerprint
Command Reference Manual
or the
IPL Command Reference Manual.
For more information, see the EPC Tag
Data Standard (v1.1, revision 1.27)
available from the EPCglobal web site at
www.epcglobalinc.org.
RFID Problems and Possible Solutions (Continued)
Problem Possible Solution
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